Terms of Service

These Terms of Service (“Terms”) are issued by Deduxer S.R.L. (“Deduxer”, “we”, “us”, “our”), an AI-first digital studio. They govern your use of deduxer.studio (the “Website”) and, unless a signed proposal or agreement says otherwise, the design, engineering and AI services we sell (the “Services”).

By using the Website, requesting a quote or booking a bundle you agree to these Terms. If you do not agree, please do not use the Website or the Services. If a signed proposal, statement of work or agreement conflicts with these Terms, that document prevails for the work it covers.

1. Who we are

Deduxer is a design and engineering studio that builds AI systems, websites, apps and answer-engine optimisation (AEO) for companies, working with senior people and AI agents. You can reach us at hi@deduxer.studio.

2. Using the Website

The Website is for businesses and for people who are at least 18 years old. If you use it on behalf of a company, you confirm that you are authorised to bind that company.

You agree not to:

• interfere with the security, availability or integrity of the Website or the systems behind it;
• scrape, crawl or copy the Website at scale, or use it to train models, without our written permission;
• submit false information through our forms, chat or booking tools, or impersonate another person or company;
• use the Website for anything unlawful, or in a way that infringes someone else’s rights.

3. Quotes and bookings

Prices on the Website, the answers of our AI quote form and anything we say on an intro call are estimates. They are not a binding offer. An engagement starts only when we confirm the scope and start date in writing (email is fine) and the first invoice is paid.

Our quote form, booking page, contracts and invoices run on Accordio, a third-party back-office platform. Its own terms apply to your use of those tools.

4. Weekly bundles

We sell our Services as weekly bundles of one, four or twelve weeks. A week means five working days of the team described on the pricing page for that bundle, working on the scope agreed at the kickoff call. Unless a proposal says otherwise:

• prices are in euros, exclude VAT and any other applicable taxes, and are invoiced before a bundle starts;
• you can add weeks at the weekly rate published on the pricing page at the time you add them;
• you can pause between weeks. Unused, paid weeks do not expire; you tell us when you want to resume and we schedule the next available slot;
• larger bundles are priced on the assumption that they run with a reasonable degree of continuity. If a paused bundle stays idle for more than twelve months, we may ask to re-scope it before it resumes;
• delivery estimates such as “ships in five working days” describe how we plan the work. They depend on the agreed scope and on your input arriving on time.

5. AI tokens and AI-assisted work

The cost of the AI models we use while working on your project (Claude, GPT, image and video models and similar) is included in the bundle price, subject to fair use. Fair use means usage that is reasonable for the agreed scope. If your project needs unusually heavy generation or inference, we will tell you before it becomes a cost and agree a way forward.

We use AI tools as part of how we design and build. Everything we deliver is reviewed by a person on our team before it reaches you. You accept that output produced with AI may be similar to output produced for others, that some purely AI-generated material may not qualify for copyright protection in every jurisdiction, and that results such as search rankings, answer-engine visibility, traffic or conversion rates cannot be guaranteed.

6. What we need from you

Weekly bundles move quickly, so they depend on you. You agree to give us one decision-maker as a point of contact, timely feedback (ideally within one working day), and the access, content and credentials the work needs. Material you give us must be yours to use, and you are responsible for it. If your input is late, the week still counts; we will do our best to reallocate the time within it, but we cannot carry it over.

7. Payment, refunds and cancellation

Bundles are paid in advance. Once a week has started it is non-refundable, because the team has been reserved for you. We do not offer refunds on delivered work, but we are committed to making sure you are happy with it: tell us what is off and we will fix it within the bundle.

Paid weeks that have not started can be paused as described above. If we have to end an engagement for a reason on our side, we will refund the weeks that have not started. We may suspend work if an invoice is overdue, and late amounts may carry statutory interest.

8. Intellectual property

Once a bundle is paid in full, you own the final deliverables we created specifically for you: designs, copy, code written for your project and the files that go with them.

We keep ownership of, and grant you a licence to use:

• our pre-existing tools, components, frameworks, prompts, agents and know-how, which we may reuse for other clients;
• open-source software, which remains under its own licence;
• third-party assets such as fonts, stock media, plugins and platform subscriptions (Webflow, Vercel and similar), which are governed by their own licences and may need to be purchased in your name.

Unless you ask us in writing not to, we may show the work in our portfolio, case studies and social channels once it is public, and refer to you as a client.

9. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only for the engagement. This does not apply to information that is already public, independently developed, or that we are required by law to disclose. We may share your information with the service providers we need to do the work, under terms at least as protective as these.

10. Third-party services

The Website and our work rely on services run by others, including Vercel, Webflow, Google, Intercom, Accordio, Stripe and AI model providers. We choose them with care, but we do not control them. Their terms apply to your use of them, and we are not responsible for their availability, changes or content. Links to other websites are provided for convenience only.

11. Website content

The Website, its design, text, code, images, videos, logos and case studies belong to Deduxer or to the clients and partners who let us show their work. You may view and share the Website for your own information. You may not copy, republish or use our name, logo or content commercially without our written permission.

12. Disclaimer

The Website is provided “as is” and “as available”. We do not promise it will be error-free, uninterrupted or free of viruses, or that its content is complete and current. We provide the Services with reasonable skill and care and, beyond that, disclaim all warranties to the extent the law allows, including implied warranties of merchantability and fitness for a particular purpose.

13. Limitation of liability

To the extent permitted by law, Deduxer’s total liability arising from the Website or the Services, whether in contract, tort or otherwise, is limited to the fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profit, revenue, goodwill or data, or for loss caused by third-party services or by your own content or instructions. Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for fraud or for death or personal injury caused by negligence.

14. Indemnity

You will indemnify Deduxer against claims, losses and costs arising from the content, data or instructions you give us, from your breach of these Terms, or from your use of the deliverables in a way we did not agree to.

15. General

Neither of us is liable for delays caused by events outside our reasonable control, such as outages of third-party platforms, network failures or government action. If a court finds part of these Terms unenforceable, the rest still applies. If we do not enforce a right straight away, we have not waived it. These Terms, together with any signed proposal or agreement, are the whole agreement between us for the matters they cover.

16. Changes to these Terms

We may update these Terms from time to time. The current version is always on this page with its effective date. Changes apply to new bookings and to your use of the Website after they are posted; an engagement already under way stays on the Terms in force when it started, unless we agree otherwise.

17. Governing law and disputes

These Terms are governed by the laws of the country in which Deduxer S.R.L. is incorporated, without regard to conflict-of-law rules, and the courts of that country have exclusive jurisdiction. Before starting any formal proceedings, both of us agree to try to resolve the matter in good faith by talking first.

18. Contact

Questions about these Terms? Email hi@deduxer.studio. Details of how we handle personal data are in our Privacy Policy.